Melissa is a Researcher in the Technology for Emerging Markets Group at Microsoft Research India. She completed her PhD at University of California, Berkeley School of Information in Information Management and Systems, has an MSc in Data Communications, Networks and Distributed Systems from University College London, and holds a BA in Computer Science from Cornell University. Densmore’s research examines the ways in which people choose and use information technologies, especially new information technologies. As part of TIER, she completed a dissertation based on a 3 year ethnographic study of the use of Internet and mobile technologies by health practitioners and NGO staff in a health financing program in Uganda. Prior work includes a delay-tolerant tele-consultation system for doctors in Ghana and contributions to infrastructure enabling village health centers to consult with doctors at the Aravind Eye Hospitals. Recipient of the 2008 Yamashita Foundations for Change Prize, she has been doing ethnographic fieldwork, systems design, and deployments in Ghana, India, Mexico, Rwanda, and Uganda since 2004.